Carwalho's Cafe sells fresh, perishable beverages. As a general rule, all sales are final once the order is dispatched. Refunds are issued only in the specific situations described below and are subject to verification by Carwalho's Cafe in its sole discretion.
1. Eligible Situations
- The business is unable to deliver your order due to unavailability, operational issues, weather, force majeure or any other reason.
- The business cancels your order at its discretion (see our Cancellation Policy).
- Significant delay in delivery caused by us where the product is no longer fit for consumption on arrival.
- Wrong item delivered, verified by us through photo evidence shared by you within 30 minutes of delivery.
2. Owner's Discretion
The business owner reserves the absolute right to cancel any order at any time and to issue a refund. In such cases, the full amount paid will be refunded to the original payment method within 5 working days from the date the cancellation is confirmed by us.
3. Non-Refundable Situations
- Change of mind after the order is dispatched.
- Customer not reachable, address incorrect, or no one available to receive the order.
- Minor variations in taste, sweetness, colour or volume that are natural to fresh produce.
- Complaints raised after 30 minutes from delivery without supporting evidence.
4. How to Request a Refund
Write to support@carwalhoscafe.in or call +91 93426 23521 with your order ID and a clear description of the issue. We will review and respond within 2 working days.
5. Processing Time
Approved refunds will be credited to the original payment method within 5 working days. Actual credit time depends on your bank or payment provider.
6. Final Decision
All refund decisions are made at the sole discretion of Carwalho's Cafe and are final.