Because Carwalho's Cafe sells fresh, perishable food and beverages, returns are not accepted once a product has been delivered and accepted by you. This is to protect the health and safety of all our customers.
1. When Returns May Be Considered
We will consider replacement or refund (at our discretion) only in the following cases, and only if reported within 30 minutes of delivery with clear photo evidence:
- The item is visibly spoilt, contaminated or leaking on arrival.
- The wrong item was delivered.
- The packaging was tampered with before delivery.
2. What Is Not Returnable
- Any product that has been partially or fully consumed.
- Products with natural variations in taste, colour, volume or appearance.
- Orders where the complaint is raised after the time limit above.
3. Process
Email support@carwalhoscafe.in with your order ID, photographs and a short description. Our team will review and respond within 2 working days. Approved cases will be handled as per our Refund Policy.
4. Final Decision
All return decisions rest solely with Carwalho's Cafe and are final.